Returns + Exchanges

General Return Policy

We take great care in curating the products we bring to you as well as examining each piece as they arrive at our HQ. It is our joy to bring new and unique gifts into your home and the homes of the ones you love. If for some reason, you find that the product is not what you expected, we understand. We request that you return your product within 14 days of receipt in its unused condition and original packaging. Once the product is received and examined, we will issue you a store credit or a full refund, excluding shipping. The only products exempt from returns or exchanges are books, magazines, perishable goods and personal skincare. 

All discounted sale items are final sale both on the website and in-store and may not be returned or exchanged.

/We reserve the right to refuse any return.

Can I exchange an item if it was sent to me as a gift?

We're happy to review your gift items to see if they are eligible for an exchange or store credit! Please email us at howdy@giftedftw.com with the title "GIFT RETURN" and we'll guide you through the process! Please note that some items are ineligible for return or exchange. The process to exchange your gift must be initiated within 30 days of gift purchase date. 

Pre-curated gift boxes are final sale.

We are unable to accept returns or exchanges for custom corporate gifts.

When does my store credit expire?

Does money expire? We are happy to honor your store credit as long as you'd like.

Workshops

If you are unable to attend a workshop, a 48 hour notice before the start time of the event is required to be compensated with a store credit.

If you cancel within the 48 hour window of the workshop, the cost of the workshop will be forfeited unless you can find someone to take your place in the event.